SkyMiles is Delta Air Lines’ digital loyalty program, serving over 100 million members worldwide. During my time on the team, the program underwent a series of major updates aimed at modernizing how members track status, engage with promotions, and manage their accounts across channels. I contributed end-to-end from design through delivery, rethinking the status tracker, introducing more motivating and gamified promotional moments, and evolving account-activity experiences to support a more cohesive, omnichannel loyalty ecosystem.